Terms of Service
Last updated: June 2026
These terms govern your use of the Presida website and services. By requesting a sample, engaging our services, or using this site, you agree to these terms.
What Presida provides
Presida provides professional review response and reputation care support, including review monitoring, response drafting, approval-based posting, and related reporting. Presida also provides a Google Review Removal Case Service: assessing whether a review appears to violate Google's content policies, building a documented case, and submitting or supporting it through Google's official reporting and appeal channels.
What Presida does not provide
- Presida does not provide legal, medical, or regulatory advice.
- Presida does not guarantee review removal, rating increases, or customer review updates.
- Presida does not create fake reviews or engage in review manipulation of any kind.
- Presida is not affiliated with Google, and review removal decisions rest solely with Google.
Review removal cases
The eligibility assessment for a review removal case is provided free of charge. For standalone clients, a fee of $249 applies per successful removal; for clients on the Pro response plan, the fee is $199 per successful removal. No removal fee is charged unless a review is successfully removed. Eligibility depends on the review's content, the available evidence, and Google's judgment. Presida does not guarantee any removal or timeline and works only through Google's official channels.
Approval and responsibility
All public replies are subject to client approval before posting. By approving a draft, the client authorizes Presida to post it publicly on the client's behalf and accepts responsibility for the approved content. Clients should review drafts carefully, particularly where their industry involves confidentiality or regulatory considerations.
Platform access
Where the client grants Presida manager access to a Google Business Profile or similar platform, that access is used solely to post approved responses and review public review activity. The client may revoke access at any time.
Billing
Monthly plans are billed in advance and continue month to month until cancelled. Either party may cancel with notice effective at the end of the current billing period. One-time services (such as the Review Cleanup Pack) are billed per engagement. Review removal cases are billed only upon a confirmed successful removal, at the applicable per-removal rate.
Limitation of liability
To the maximum extent permitted by law, Presida's total liability arising from the services is limited to the fees paid by the client in the three months preceding the claim. Presida is not liable for the actions of review platforms, reviewers, or third parties.
Intellectual property
Once posted with client approval, response content belongs to the client. Website content, branding, and materials on this site belong to Presida.
Changes
We may update these terms from time to time. Continued use of the services after an update constitutes acceptance of the revised terms.
Contact
Questions about these terms can be sent to ryan@thepresida.com.